Support Services

Clarity works in partnership with Clients to provide support services that are tailored to meet individual business needs. We provide a broad range of support services, encompassing:

• Fully Managed Service Contracts
• Routine Maintenance
• Ad Hoc Support
• Training

Fully Managed Service Contracts

We provide comprehensive and integrated managed services that are designed in partnership with our Clients to improve Return on Assets and Investments. These services deliver reduced costs, maximised system availability and performance, accurate prediction and planning of support budgets and increased control. Service Management, Help Desk, Desktop Support, Server Support, Application Support, Network Support, Business Continuity and 365 day, 24/7 on-call response services are all provided.

Routine Maintenance

Our planned routine maintenance services are utilised by a range of Clients who benefit from the assurance that their information management solutions continue to perform reliably over time and in accordance with requirements.

Ad Hoc Support

A range of Clients utilise our tailored framework agreements to provide their staff with access to experienced Clarity support personnel for assistance with system fault-finding and the resolution of problems and queries. This approach is used to provide both on-call telephone support and call-out site support services.

Training

Training needs are identified through interviews and meetings with both Client management representatives and User Groups and through trending analysis of system faults and support requests. Our training service personnel subsequently plan and implement bespoke training courses to address specific Client needs. This structured approach ensures that due consideration is given to the development of appropriate training materials and the specification of courses to achieve the desired levels of competence for basic IT users, advanced users and internal support staff.